Return Policy
Last updated: April 2026
Right of Withdrawal
As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason (in accordance with the EU Consumer Rights Directive).
How to Return
- Contact us at sunny@aura3am.eu within 14 days of receiving your order.
- Include your order number and the items you wish to return.
- We will provide return instructions.
- Ship the item(s) back in their original condition and packaging.
Conditions
- Items must be unused, undamaged, and in original packaging.
- Return shipping costs are borne by the customer unless the item is defective or incorrect.
Refunds
Once we receive and inspect the returned item(s), we will process your refund within 14 days using the same payment method used for the original purchase.
Defective or Incorrect Items
If you received a defective or incorrect item, please contact us immediately at [your email address]. We will cover return shipping costs and offer a replacement or full refund.
Contact
For any questions regarding returns, please contact us at: [your email address]